SHB Vehicle Hire has integrated the Fleetondemand vehicle hire platform into its operating system. The Fleetondemand solution has provided a completely new customer experience for hire bookings and for the control, interaction and handling of fleet data. In addition to hire bookings, alerts and SMR (service, maintenance and repair) bookings have become an integral part of the front-end solution with a seamless two-way integration into SHB’s back office system.
Nicky Simpson, commercial director at SHB said:
“We reviewed the market for solutions that could revolutionise the experience for our customers online and through mobile devices. Fleetondemand clearly stood out with their ability to provide a bespoke solution and with their great experience in systems integration. The new streamlined system will give our clients a host of possibilities and interactive features, from booking services through to raising customer services issues online.
The easy to use interface consists of icons that guide our customers through various different activities where they can get reports, check service due dates and make bookings. The result is that reservations flow in real-time to customers via the Fleetondemand solution with added functionality for incident management and service booking.”
And here is the latest update on suppliers – we now have a total of 259 suppliers in the FOD rental platform, 38 signed up to the SUI (Supplier User Interface) and 6 transacting on Direct Connect. We are working very closely with all suppliers to drive integration improvements with all supplier interactions which will improve the overall experience and efficiency of all Operators. In addition to this, please remember we also have real time access to the Supplier Genie network via Prohire.
Finally, we would like to warmly welcome all of our new Operators to the FOD Community – SHB Vehicle Hire, Pendragon Vehicle Management, Alliance Rental, CTS Fleet and Castle Vehicle Leasing Rentals.
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